1. Return Window

You may request a return within 14 days of delivery for unused items in original packaging, unless the product is marked as final sale.

2. How to Request a Return

• Contact us via WhatsApp or the Contact page with your order number.
• Share photos if the item arrived damaged or incorrect.
• Wait for confirmation before returning the package.

3. Non-Returnable Items

• Personal care / hygiene products once opened
• Custom or made-to-order items
• Digital products and gift cards
• Items damaged by misuse after delivery

4. COD Orders

For Cash on Delivery orders, approved refunds are typically issued as store credit or bank transfer after we receive and inspect the returned item. Failed deliveries due to wrong address or unreachable phone may not qualify for free re-shipping.

5. Refund Timeline

Once the return is approved and received, refunds are processed within 3–7 business days. Card and wallet refunds follow the payment provider timeline.

6. Exchanges

Size or color exchanges depend on stock availability. If unavailable, we will offer a refund or store credit.

7. Contact

Questions about returns? Message us on WhatsApp or email [YOUR EMAIL] with your order number.